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ONE STOP KITCHENWARE

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Privacy Policy

‌Effective Date: 16 August 2026‌

ONE STOP KITCHENWARE LTD (“we”, “us”, “our”) is committed to protecting the personal data and privacy of all visitors and customers who access our official website www.oskitchenware.com, browse our kitchenware product listings, place orders, or interact with our customer support services. This Privacy Policy is drafted in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection regulations in the United Kingdom and European Economic Area, to clearly explain how we collect, use, store, share and protect your personal information, as well as outline your full legal rights related to your personal data. By using our website and submitting your personal information to us, you confirm that you have read, understood, and agree to the terms laid out in this Privacy Policy.

1. The Company Information and Designated Contact Details

For the purposes of this Privacy Policy, the data controller of all your personal information collected through our platform is ONE STOP KITCHENWARE LTD, with the following official contact information:

  • Registered business address: 962 Eastern Avenue, Newbury Park, Ilford, Essex, IG2 7JD, United Kingdom
  • Official contact email for privacy inquiries: lumine@oskitchenware.com
  • Customer support telephone line: +44 20 8597 5161

Our dedicated Data Protection Officer can be reached directly via the above contact details if you have any questions, concerns or requests related to your personal data processing. We will respond to all legitimate privacy-related communications within 14 calendar days of receipt, in line with regulatory requirements.

2. Types of Personal Information We Collect From You

We only collect personal information that is strictly necessary to deliver our e-commerce services, improve your browsing experience, and fulfill our legal obligations. We will never collect sensitive special category data (such as your racial origin, religious beliefs, health records or biometric information) without your explicit written consent. The categories of personal information we may process include, but are not limited to:

2.1 Information You Submit Actively

  • Account registration information: When you create a user account on our website, we collect your full name, valid email address, chosen account password, and optional display name.
  • Order fulfillment information: When you place an order for our kitchenware products, we collect your full delivery address, contact telephone number, billing address, and payment details (we do not store full credit card or debit card numbers on our servers, all payment processing is handled by our PCI DSS certified payment partners).
  • Customer support communications: When you contact our team via email, phone, website contact forms or live chat, we keep records of your submitted messages, contact details, and the content of our conversation with you to resolve your issues efficiently.
  • Survey and feedback information: When you voluntarily participate in our customer satisfaction surveys, product experience feedback activities or promotional preference selection, we collect the content of your responses to optimize our product ranges and service workflows.
  • Contest and promotion entry details: If you choose to join our limited-time giveaways, discount campaigns or exclusive membership activities, we collect the information you submit for entry, to verify eligibility and deliver corresponding rewards.

2.2 Information Collected Automatically When You Browse Our Website

  • Technical device information: We automatically log details including your IP address, browser type and version, operating system, device model and unique device identifiers, to ensure our website runs stably and is compatible with your access equipment.
  • Browsing behavior data: We collect non-identifiable information about your access paths, pages you view, time spent on each product listing, click actions, search keywords entered on our platform, and pages that lead you away from our site, through secure first-party cookies.
  • Transaction preference data: We track your saved favorite products, items added to your shopping cart, abandoned cart records, and past order history, to provide more personalized product recommendations and streamline your future checkout processes.
  • Location information: With your explicit consent obtained through our cookie consent banner, we collect general geographic location data (at city level only, no precise GPS positioning) to display region-appropriate shipping policies, local currency pricing and accurate delivery time estimates.

3. The Legal Bases and Purposes for Processing Your Personal Data

We only process your personal information under clearly defined legal grounds as required by UK data protection laws. All processing activities are tied to specific, legitimate purposes and will never exceed the scope you reasonably expect as a customer of a kitchenware e-commerce platform:

  • ‌Performance of contract‌: We process your order information, delivery details and payment data to complete your purchase transaction, arrange product shipment, process returns and refunds, and provide after-sales support as stated in our Terms of Service. Without this data, we will not be able to fulfill our contractual obligation to deliver the kitchenware products you ordered to your designated address.
  • ‌Legitimate interests‌: We process your browsing behavior data, order history and feedback information to optimize our website user interface, improve our product quality, prevent fraud and unauthorized access to our platform, send you necessary service updates, and conduct internal business performance analysis. All these processing activities are carried out with full consideration of your privacy rights, and will not override your personal interests at any time.
  • ‌Legal compliance‌: We process your personal data to fulfill our statutory obligations including tax declaration, commercial record keeping required by UK trade regulations, responding to valid official judicial requests from authorized government agencies, and verifying user identities to comply with anti-money laundering rules.
  • ‌Explicit consent‌: For activities that are not covered by the above three legal bases, such as sending you optional marketing newsletters with new kitchen product launches, exclusive discount offers and seasonal promotion information, we will only process your relevant personal information after you submit active, freely given, specific and unambiguous consent. You retain the full right to withdraw this consent at any time, with no negative impact on your normal shopping experience on our website.

4. How We Use Cookies and Similar Tracking Technologies

Our website uses first-party cookies to distinguish you from other visitors, remember your saved preferences, and create a smoother browsing experience when you return to our platform. The types of cookies we deploy include:

  • Strictly Necessary Cookies: These cookies are essential to enable core functions of our website, such as allowing you to log into your secure account, add items to your shopping cart, and proceed through the full checkout flow. They cannot be turned off in our systems, and we will not store any non-essential data through these cookies.
  • Performance Cookies: These anonymous cookies collect aggregated statistical data about how visitors interact with our website, to help us identify broken links, optimize page loading speed, and fix functional issues that affect user experience. All data collected through performance cookies is de-identified and cannot be traced back to any specific individual user.
  • Functional Cookies: These cookies remember your personal preferences, such as your selected currency, saved delivery address, language setting and customized product filter choices, so you do not need to re-enter these settings every time you visit our website.
  • Targeting/Marketing Cookies: With your separate explicit consent, these cookies are used to track your browsing habits on our platform, so that we can display product recommendations that are more aligned with your interest in kitchenware, and show relevant promotional content on authorized third-party partner platforms.

You can fully manage your cookie preferences at any time through the privacy settings panel on our website, or adjust the cookie permission configuration in your own web browser. If you choose to disable certain categories of cookies, some functions of our website may not operate at full performance as expected.

5. Third Parties We May Share Your Personal Information With

We will never sell, rent or lease your personal identifiable information to any unrelated third parties for commercial marketing purposes, without your separate explicit written consent. We may only share your necessary personal data with the following strictly screened recipients, to ensure the normal operation of our e-commerce services:

  • Fulfillment and logistics partners: We share your delivery name, contact number and full shipping address with our contracted courier service providers, to arrange the safe and timely delivery of your ordered kitchenware products to your designated location. All our logistics partners are required to sign data protection agreements with us, and are only allowed to process your data strictly for the purpose of completing the delivery task.
  • Authorized payment service providers: We share necessary transaction related information with our PCI DSS certified payment processors, to complete your payment authentication, process fund settlement, and prevent payment fraud risks. These third-party payment providers are prohibited from using your payment data for any other unrelated processing activities.
  • Cloud service and website operation providers: We may share limited necessary technical data with our secure cloud hosting providers, website maintenance teams and anti-fraud service vendors, to keep our website servers running stably, protect our platform from cyber attacks and data breach risks, and conduct regular system security upgrades.
  • Legal regulatory bodies and competent authorities: We may disclose your personal information when we are required to do so by valid court orders, government regulatory investigations, or other mandatory legal requirements, to protect our legal rights, the safety of our customers, and comply with applicable UK laws.
  • Business transfer successor: In the event of a full or partial merger, acquisition, asset restructuring or business sale of ONE STOP KITCHENWARE LTD, your personal data stored on our platform may be transferred to the relevant business successor, who will continue to be bound by the terms of this Privacy Policy for the processing of your personal information.

All third parties that we share personal data with are required to meet the strict data security standards set by UK GDPR, and we will conduct regular compliance audits on these vendors to ensure they maintain the same level of personal data protection as we do.

6. International Data Transfers

All of our core customer personal data is primarily stored on secure encrypted servers located within the United Kingdom, which is recognized as a region with adequate data protection level by the European Commission. In rare cases where it is necessary to transfer limited personal data to a country outside of the UK and European Economic Area for service delivery, we will take all legally required measures to ensure your personal data is fully protected, including executing standard contractual clauses approved by the UK Secretary of State for the transfer, or verifying that the target recipient has binding and enforceable data protection rules that meet the requirements of UK GDPR. If you wish to obtain a copy of the relevant safeguards documentation for international data transfers, you may submit a formal request to us through the contact details provided in this Privacy Policy.

7. Personal Data Security Protection Measures

We implement a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure or destruction. These protection measures include but are not limited to:

  • All data transmission between your browser and our website is protected by 256-bit SSL encryption, to ensure no third party can intercept or steal your information during the transmission process.
  • All customer personal data stored on our servers is encrypted at rest, with strict role-based access control mechanisms, which limit access to your personal data to only a small number of specially authorized employees who need to process the data to fulfill their job duties.
  • We conduct regular quarterly vulnerability scans, full system penetration testing, and annual third-party independent security audits, to identify and fix potential security risks in our system in a timely manner.
  • All our employees who process customer personal data are required to complete mandatory data protection training before taking up their posts, and sign strict confidentiality agreements that prohibit unauthorized disclosure of any customer personal information.
  • We have formulated a formal data breach emergency response plan. If a personal data breach that poses a high risk to your rights and freedoms occurs, we will notify the relevant supervisory authority and affected individual users without undue delay, in full compliance with the timelines required by UK data protection regulations.

8. Your Legal Rights Over Your Personal Data

Under the UK General Data Protection Regulation, you have a full set of legally enforceable rights related to your personal information that we process. You may submit a request to exercise any of these rights at any time through the contact methods we provide, and we will not charge you any unreasonable fees for processing legitimate access requests:

  • ‌Right of access‌: You can request a copy of all the personal information we hold about you, as well as a detailed description of how we process your data, within one month of your request submission.
  • ‌Right to rectification‌: If you find that any of the personal information we store about you is inaccurate, incomplete or outdated, you can ask us to correct the relevant data immediately free of charge.
  • ‌Right to erasure (Right to be forgotten)‌: You can request us to delete all your personal information in the following scenarios: the personal data is no longer necessary for the original collection purpose, you withdraw your consent for processing, or you object to the data processing and there is no overriding legitimate legal ground for us to continue processing your data. We will fulfill your erasure request as soon as possible, unless we are legally required to retain certain records for tax, trade or other regulatory compliance purposes.
  • ‌Right to restriction of processing‌: You have the right to ask us to temporarily suspend the processing of your personal data, for example when you dispute the accuracy of the data, or when you need us to preserve the data for the purpose of pursuing legal claims.
  • ‌Right to data portability‌: You can request us to provide all the personal data you have submitted to us in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another data controller without any obstruction from our side.
  • ‌Right to object‌: You can object to our processing of your personal data that is based on our legitimate interests, at any time for reasons related to your specific situation. We will stop the relevant processing immediately, unless we can demonstrate compelling legitimate grounds for the processing that override your rights, or the processing is for the purpose of establishing, exercising or defending legal claims. You can also opt out of marketing communications at any time with immediate effect.
  • ‌Right to withdraw consent‌: For any data processing activities that you previously provided your explicit consent to, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal of your consent.
  • ‌Right to lodge a complaint‌: If you believe our processing of your personal data violates applicable data protection regulations, you have the right to submit a formal complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection supervisory authority.

To prevent unauthorized access to your personal data, we will require you to provide necessary identity verification information when submitting a rights request, to confirm that you are the legitimate owner of the relevant personal information.

9. Personal Data Retention Period

We will not keep your personal identifiable information for longer than it is necessary to fulfill the specific purposes for which the data was originally collected. Under normal circumstances, we will retain your order related personal data for 7 years after the completion of your transaction, to meet the requirements of UK commercial accounting record keeping and tax compliance rules. For marketing preference information that you have consented to us storing, we will retain such data until you choose to unsubscribe from our marketing communications or request the deletion of the relevant data. After the retention period expires, we will securely anonymize or permanently destroy your personal data through certified data erasure procedures.

10. Privacy Protection for Minors

Our e-commerce website is a consumer platform designed for use by adults aged 18 and above who can make independent legal purchasing decisions. We do not intentionally collect personal identifiable information from any children under the age of 18. If we discover that we have accidentally collected personal data from a minor without verified parental consent, we will take immediate action to permanently delete all relevant information from our servers. If you believe we have collected information about a minor, please contact us immediately through our provided contact channels.

11. Updates to This Privacy Policy

We may occasionally revise and update the terms of this Privacy Policy to reflect changes in our business operation processes, new legal regulatory requirements, or adjustments to our service functions. All updates will be posted on this page with a clearly marked revised effective date. For changes that will materially alter your privacy rights, we will also send you a prominent notification via our website homepage banner or your registered email address, before the new revised terms take formal effect. Your continued use of our website and services after the revised effective date of the Privacy Policy will be regarded as your acknowledgement and acceptance of the updated terms.

12. Contact Us for Privacy Inquiries

If you have any questions, comments, concerns or requests related to this Privacy Policy, our personal data processing practices, or wish to exercise your data subject rights, you can reach out to our team at any time through the following official channels:

  • Email: lumine@oskitchenware.com
  • Telephone: +44 20 8597 5161
  • Postal mail: Data Protection Team, ONE STOP KITCHENWARE LTD, 962 Eastern Avenue, Newbury Park, Ilford, Essex, IG2 7JD, United Kingdom

We strive to respond to all legitimate privacy-related inquiries in a timely and transparent manner, and work with you to resolve any privacy concerns you may have with our services.